Frequently asked questions

Do you have a question? Find below the frequently asked questions. If yours is not there, please feel free to contact us!

Reservations

Can I indicate in advance which room I prefer?
You can give your room preference during your booking, and we will try our best to give you your room of choice. If this room is not available or an upgrade is possible, we will contact you.

Arrival

What time can I check in?
The room is ready for check-in from 4 p.m. Do you expect to arrive earlier? It may be possible to check in earlier based on availability. And if not, we'll be happy to watch your luggage while you explore the city! Please let us know what time you expect to arrive, so we can do our best to have the room ready on time.

In the hotel

Does MUZE Hotel Utrecht have a restaurant?
MUZE Hotel does not have its own restaurant, but there are plenty of dinner options in the area. We love to help you find a good place to eat and make a reservation for you.

Payments

Which payment methods are accepted?
With us you can pay with debit card, credit card or cash.