Frequently asked questions
Do you have a question? Find below the frequently asked questions. If yours is not there, please feel free to contact us!
Reservations
Can I indicate in advance which room I prefer?
You can give your room preference during your booking, and we will try our best to give you your room of choice. If this room is not available or an upgrade is possible, we will contact you.
Can I change or cancel a reservation?
What are the options for an extra bed?
Arrival
What time can I check in?
The room is ready for check-in from 4 p.m. Do you expect to arrive earlier? It may be possible to check in earlier based on availability. And if not, we'll be happy to watch your luggage while you explore the city! Please let us know what time you expect to arrive, so we can do our best to have the room ready on time.
How do I reach MUZE Hotel Utrecht?
Can I park at the MUZE Hotel Utrecht?
In the hotel
Does MUZE Hotel Utrecht have a restaurant?
MUZE Hotel does not have its own restaurant, but there are plenty of dinner options in the area. We love to help you find a good place to eat and make a reservation for you.
Are there any age restrictions at MUZE Hotel Utrecht?
Can I smoke in MUZE Hotel Utrecht?
Is the hotel accessible for the disabled or people with walking difficulties?
Are pets welcome?
How does breakfast work?
What time do I have to check out?
Is there a wedding package?
Payments
Which payment methods are accepted?
With us you can pay with debit card, credit card or cash.
What is city tax and when will it be charged?
